Cloudera Docs

Troubleshooting Navigator Encrypt issues

Check the Navigator Encrypt log files for errors by using either the UI or the CLI. View some error message examples from the log files.

You can check the log files for errors and troubleshoot the issues.

Checking log files using the UI

  1. Go to Cloudera Manager > Navigator Encrypt.
  2. Go to the Instances tab.
  3. Select the NavEncrypt instance whose log file you want to check.
  4. Click Log Files > Role Log File.

    The Log Details page is displayed.

  5. Check for error messages and troubleshoot accordingly.

Check log files using the CLI

  1. Bring the log files in the command prompt by running the following command:
    cd /var/log/navencrypt/
ls
cat navencrypt.log
  2. Check for error messages and troubleshoot accordingly.

Example error messages

  • E20250917 10.34.53.555096 0 NA] app=navencrypt-manager action=management Cannot contact any
KDC for realm ‘VPC.CLOUDERA.COM’
  • E20250923 17:22:50.359286 0 N/A] app=navencrypt action=register Cannot send deposit to key manager: Unauthorized