Scenario: Heartbeat interval for agent class
Learn how you can control the the heartbeat interval at the agent class level and resolve related issues.
- Scenario
- You have an agent class with agents deployed in a new department where all the hardware and network performance exceed the rest of the system and heartbeat is configured to 5 seconds for those agents.
- Analysis
-
You can configure the maximum heartbeat interval at the class level using the following parameter:
efm.monitor.maxHeartbeatIntervalForClass.[ClassA]=10s
The following chart shows how EFM considers an agent healthy based on these settings: - Solution
-
You can introduce stricter expectations by setting
efm.monitor.maxHeartbeatIntervalForClass.[ClassA]=6s
. WithinQueuedStateTimeoutHeartbeatRate=8
, EFM waits only 48 seconds before timing out an operation and notifying you about the issue.