Cloudera Account 360 FAQ
Cloudera Account 360 FAQ covers the purpose, access methods, and key account and user management capabilities of the interface. It also explains administrator roles, common configuration tasks, and upcoming planned features.
What is Cloudera Account 360?
Cloudera Account 360 is a unified interface, providing customers full visibility into their users and accounts, and empowering them to manage all aspects of their Cloudera business operations.
How can I access Cloudera Account 360?
You can access Cloudera Account 360 through https://account360.cloudera.com/.
Your account is configured during your onboarding. Log in using your existing Cloudera Single Sign-On (SSO) credentials, which are the same as those you use to access the Support portal, training, and other Cloudera applications.
Is Cloudera Account 360 free of charge?
Yes, Cloudera Account 360 is a free product launched with customers' productivity and security in mind.
What is available in Cloudera Account 360?
Account Management
- View and manage accounts for which authorized Primary Administrators or Secondary Administrators manage users.
- View account details such as billing address and Cloudera contact information.
- Set default access permissions for all users within a specific account.
- Manage account administrators, including adding Secondary Administrators.
- View accounts associated with your organization.
- Configure login requirements such as MFA Email and Okta Verify.
User Management
- View the following user types belonging to your account:
- Internal users from your organization who access one or more Cloudera products.
- Cloudera users who are part of the Cloudera Account team.
- Externally shared users from associated accounts who have access to view cases, consumption data, or both.
- View user details such as basic profile information and last login time.
- Manage access for individual users.
What is the difference between a Primary and a Secondary Administrator?
A Primary Administrator is set by the Cloudera Account team following your guidance. A Primary Administrator is required for every account. One or more Secondary Administrators can be added by the Primary Administrator in Cloudera Account 360. Secondary Administrators can perform all administrative functions as the Primary Administrator for their assigned accounts.
Primary Administrators can view Secondary Accounts related to any primary account they manage. Secondary Administrators can only view the accounts to which they are directly assigned. They cannot view other accounts in the hierarchy.
How do I add additional administrators to my account?
You can add a new administrator in the Accounts section in the Accounts module. Click the pencil icon, select a user from the drop-down list, and save.
How do I set account‑wide access defaults for users in my account?
Set up a default user profile for your account by going to the Accounts section, clicking the pencil icon on the profile settings module, and selecting a default profile from the drop-down list.
The following profile options are available:
- Support Access – Provides access to create and view support cases, the Knowledge Base articles, and the Community Portal.
- Knowledge Base Access – Provides access to Knowledge Base articles and the Community Portal, but does not include Support Access.
- Community Access – Provides access to view and post in the Community Portal but does not include Support or Knowledge Base Access.
How do I update the access of an individual user in my account?
An administrator can update an individual user's access and permissions by updating their assigned profile under the Users module. This is done by selecting the user, clicking the pencil icon on the profile settings module, and selecting the desired profile from the drop-down list.
The following profile options are available:
- Support Access – Provides access to create and view support cases, the Knowledge Base articles, and the Community Portal.
- Knowledge Base Access – Provides access to Knowledge Base articles and the Community Portal, but does not include Support Access.
- Community Access – Provides access to view and post in the Community Portal but does not include Support or Knowledge Base Access.
How do I add or remove case access from users in my account?
Case permissions are determined by the Support Access profile assigned to an individual. Administrators can manage this access in the following ways:
- Setting Support Access as the default user profile to automatically grant case permissions to new users during registration.
- Manually updating the profile of an individual user to the Support Access profile.
What additional features are planned for Cloudera Account 360?
- Orders – Displays what customers bought
- Consumption – Displays node or credit consumption
- License Download – Downloads license keys and paywall credentials
- Invoices – Views the invoices
