Cloudera Docs

Managing accounts

View and manage the primary and secondary accounts in your organization. This includes reviewing account information, updating default profiles for new users, and granting access to Secondary Administrators.

Primary and Secondary Administrators

Each account must have a Primary Administrator. You designate the person who should fill this role, and the Cloudera Account team assigns it. A Primary Administrator can add one or more Secondary Administrators in Cloudera Account 360. Secondary Administrators have the same capabilities as the Primary Administrator for the accounts the system assigns them to.

Primary Administrators can view secondary accounts linked to any primary account they can access. Secondary Administrators can view only the accounts the system assigns them directly, and they cannot access other accounts in the hierarchy.

View Account Details

On the Dashboard, click Accounts to view the list of organizations you can access. You can also click Accounts in the left navigation pane. Search for the organization you want to view or edit. The Account Details page opens when you select it.

Figure 1. Account Details page example for ZanZog's Cogs

View Basic Information

In the Basic Information section, you can view key details about an account:

  • Account name
  • Cloudera Contact, the primary contact for the account
  • Type of organization account
  • Billing address

View Administrators and Manage Access

In the Admin Management section, click the pencil icon in the top right corner to manage administrator access.

Add Admin

You can add Secondary Administrators to an account. If you need to update the Primary Administrator, contact Cloudera Support.

Figure 2. Admin Management section example

Start typing the name of the person you want to assign as a Secondary Administrator. Select the appropriate access type, then click Save.

Manage Admins

You can change or remove access for existing Secondary Administrators on the Manage Existing Admin tab.

View or Update Default Profile for New Users

In the Profile Settings section, click the pencil icon in the top right corner to edit the Default User Profile. This setting defines the access levels new users receive for Cloudera applications and features in the MyCloudera support portal. These changes affect only new users; you must update existing users individually.

You can set the default user profile to one of the following options:

  • Knowledge Base Access: Grants access only to the Knowledge Base.
  • Support Access: Grants access to Support cases, the Knowledge Base, and the Community Portal.
  • Community Access: Grants access only to the Community Portal.

Click Save to apply the Default User Profile.

View or Update Multi‑Factor Authentication

Click the pencil icon in the top right corner to update Multi‑Factor Authentication settings. You must enable at least one authentication method to access Cloudera products and services. The system enables email authentication by default.

Figure 3. Multi‑Factor Authentication Settings section example

Choose the authentication method that fits your organization’s security requirements, then click Save.

View Secondary Accounts

To view a list of Secondary Accounts and their basic details, click the account name. This action opens the Account Details page, where you can manage the account’s information. Click Back to Accounts to return to the Accounts list.