Cloudera Docs

Managing accounts

View and manage primary and secondary accounts that belong to your organization, including viewing account information, modifying default profiles for all users, and granting access to Secondary Administrators.

Primary and Secondary Administrators

Every account must have a Primary Administrator. You designate this person, and the Cloudera Account team sets the role. A Primary Administrator can add one or more Secondary Administrators in Cloudera Account 360. Secondary Administrators have the same administrative capabilities as the Primary Administrator for their assigned accounts.

Primary Administrators can view secondary accounts related to any primary account they manage. Secondary Administrators can only view the accounts to which they are directly assigned. They cannot view other accounts in the hierarchy.

Default user profiles

When new users register, they automatically receive one of the following default profiles, which define their access to support, knowledge resources, and the community:

  • Support Access – Provides access to create and view support cases, the Knowledge Base articles, and the Community Portal.
  • Knowledge Base Access – Provides access to Knowledge Base articles and the Community Portal, but does not include Support Access.
  • Community Access – Provides access to view and post in the Community Portal but does not include Support or Knowledge Base Access.
  1. On the Dashboard, click Accounts to open the list of organizations you can access.

    Alternatively, click Accounts in the left navigation pane.

  2. Search for the organization you want to view or edit.
    The Account Details page is displayed.
    Figure 1. Account Details page example for ZanZog's Cogs
  3. In the Basic Information section, view the following details of an account:
    • Name of the account
    • Cloudera Contact, the primary contact for the account
    • Type of the organization account
    • Billing address of the account
  4. In the Profile Settings section, edit the Default User Profile using ✏️, if needed.
    The Default User Profile setting defines the access levels for Cloudera applications and features in MyCloudera. Changes to the setting affect only new users added to the account. To update existing users, you must edit the individual users’ profiles.
    1. Modify the default user profile.
      • Select Knowledge Base Access to grant access only to the Knowledge Base.
      • Select Support Access to grant access to Support cases, the Knowledge Base, and the Community Portal.
      • Select Community Access to grant access only to the Community Portal.
    2. Click Save.
  5. Modify the Admin Management settings using ✏️, if needed.
    You can add Secondary Administrators to the account. If you need to change the Primary Administrator, contact Cloudera Support to request the update.
    Figure 2. Admin Management section example
    1. Start typing the name of the administrator or administrators you want to add as Secondary Administrators.
      The administrators are displayed in the Secondary Admins field.
    2. Click Save.
  6. Update Multi‑Factor Authentication Settings using ✏️, if needed.
    You must enable at least one multi-factor authentication method to access Cloudera products and services. By default, the system enables email authentication.
    Figure 3. Multi‑Factor Authentication Settings section example
    1. Change the Authentication Method by selecting Okta Verify.
    2. Click Save.
  7. View the list of Secondary Accounts and their Basic Information.
  8. Click the account Name to open the Account Details page and manage the account information.
Click Back to Accounts to return to the profile list.