Collect and send a diagnostic bundle using Unified Diagnostics
You can trigger diagnostic bundle collection for your CDP environment in order to send
Data Lake, FreeIPA, and DataFlow service and environment logs to Cloudera Support for support case
resolution.
Required role: You need the EnvironmentAdmin or Owner role for the environment for which
you would like to create a bundle.
FreeIPA deployment time must be September 2020 or later.
The VMs from which diagnostic data is to be collected must be running.
Salt minions must be started properly on the Management Console nodes.
Log in to the CDP web interface.
Navigate to the Management Console.
Click Help in the bottom left corner and select Collect Diagnostic
Data.
Click the Collect New Diagnostic Data.
On the General Information page, provide the following:
Envionment
Select the environment for which you would like to generate a diagnostic bundle. This is
a required field.
Case Number
Enter the related support case number. You can obtain the case number from the MyCloudera
portal or from your email by checking support case notification emails. This is a required
field.
Description
Provide a free text description of the case for which you would like to generate
diagnostic data. The provided description is persisted in the database and returned in the
listing for future reference. This is a required field.
Time Range
You can specify specific points in time (date and time) from which to start and end the
collection. This is an optional field.
Click Next.
On the Selected Services page under DataFlow,
you can configure the diagnostic bundles you want to generate for CDF environment components and
DataFlow deployments:
Environment Components
Select a list of DataFlow Environment Components from which you want to collect logs. This
list operates as an allowed list when present, only collecting logs for specified
components.
If you leave this list empty, it implies you want to collect logs from all components.
Select Components
Specify a list of DataFlow Deployment CRNs for which you want to collect logs. This list
operates as an allowed list when present, only collecting logs for specified
deployments.
If you leave this list empty, it implies log collection from all Flow Deployments in the
environment.
Collection Scope
Specify whether you want to collect environment logs, deployment logs, or both.
Regardless of the selection you make here, logs for environment components and deployments
you specified in their respective allowed lists will be collected.
To generate diagnostic data for a specific DataFlow Deployment, enter the CRN of the
DataFlow Deployment for which you want to collect logs in the Select
Components field and select DEPLOYMENT as
Collection Scope.
To obtain all diagnostic data for a CDF Service, set Collection
Scope to ALL.
Click Collect.
New entries appear on the page, allowing you to track the status of the log
collection. Since a separate bundle is created for each service, there is one entry for each of
the following: Data Lake, FreeIPA, and one entry for each DataFlow service. While the
collection is in progress, the collection status is In progress:
Once the collection is complete, the status changes to Completed.
This means that Cloudera Support can now access the diagnostic bundles: