Downloading diagnostic bundles for a workbench

This topic describes how to download diagnostic bundles for an Cloudera AI Workbench.

Required Role: MLAdmin

Make sure you are assigned the MLAdmin role in Cloudera Data Platform. Only users with the MLAdmin role will be logged into Cloudera AI Workbenches with Site Administrator privileges.

Log in to the web interface.
In Cloudera AI Workbenches, select a workbench.
Select Site Administration > Support > Generate Log Archive.
Select the time period from the dropdown.
Ensure Include Engines is selected if engine logs are needed (included by default).
Select Send to Cloudera to send the diagnostic logs to Cloudera Support.
Select Create to generate the logs.
When Status is Complete, select Download to download the diagnostics bundles to your machine.

The data in the contained bundles may be incomplete. If it does not contain logs for time period you are looking for, there are a number of possible reasons:

There is a delay between the time the logs are initially generated by a workload and the time they are visible in cloud storage. This may be approximately 1 minute due to buffering during streaming, but can be significantly longer due to eventual consistency in the cloud storage.
Another user or process may have deleted data from your bucket; this is beyond the control of Cloudera AI.
There may be a misconfiguration or an invalid parameter in your request. Retrieving logs requires a valid cloud storage location to be configured for logging, as well as authentication for Cloudera AI to be set up properly for it. Requests must pertain to a valid engine in a valid project.