Cloudera Docs

Collecting Cloudera on premises diagnostic data

You can collect and download Cloudera on premises diagnostic data for different components and services from the Administration page of the Cloudera Management Console. In addition, you can specify the type of workloads and the duration for which you want to collect the diagnostic data.

  1. On the Cloudera Management Console home page, select Administration > Diagnostic Data.
  2. Click Collect and Send Diagnostic Data.
    A pop-up window opens where you can customize the type of diagnostic data to collect.
  3. Specify the various options on the Collect and Send Diagnostic Data window to gather the diagnostic data based on your requirements.
    You can specify the following options for data collection: the time duration, the associated environments and services, and the size of the file to include the diagnostic data. For more information on the diagnostic data options, see Options for generating the Cloudera on premises diagnostic data.
  4. Click Collect and Send Diagnostic Data in the pop-up window.
    Cloudera Management Console initiates the process of generating the diagnostic data based on the options that you select. After the data is generated, the Last Collected Time field is updated with the collection time.
    If your system is connected to the internet, Cloudera Management Console collects the diagnostic data and sends it to Cloudera Support.
  5. To manually download the diagnostic data, click the Last Collected link.
    The diagnostic data is downloaded in a .zip file. You can send this file to Cloudera support.