Enabling Expedited Support
Steps to enable or disable Cloudera Support temporary read-only access to your workload diagnostic information that is collected by Telemetry Publisher for Workload XM.
Describes how to enable and disable Cloudera Support access to your workload
diagnostic information. Enabling troubleshooting access to Cloudera Support, through
the Expedited Support feature, grants read-only access to
your workload diagnostic information for the purpose of delivering a direct and
expedited troubleshooting experience. Only access to the diagnostic data that is
already being sent to Workload XM from Telemetry Publisher is enabled.
The Cloudera Support engineers are unable to access your workload clusters or any
data that is within them.
These steps assume that you have been assigned by your administrator the Cluster Admin access role (WXMClusterAdmin). For more information, click the Related Information link below.