Hortonworks SmartSense Tool (HST) gives all support subscription customers access to a unique service that analyzes cluster diagnostic data, identifies potential issues, and recommends specific solutions and actions. These analytics proactively identify unseen issues and notify customers of potential problems before they occur.
SmartSense collects cluster diagnostic information to help you troubleshoot support cases. When filing a support case, a customer should attach a bundle for the respective component for faster case progress.
SmartSense is not included by default but SmartSense 1.5.x or newer can be installed on a cluster running HDF 3.2.x or newer. When SmartSense is installed on an HDF cluster, the option to capture diagnostic information for troubleshooting is available. For complete installation instructions, see Installing SmartSense on HDF.