Cloudera Docs

Collecting operational database diagnostic bundle

Learn how to download or upload diagnostic bundles to troubleshoot issues in an operational database in Cloudera Public Cloud.

To troubleshoot issues in your Cloudera Operational Database, you can download diagnostic bundles of log files. These log files are generated when you run some operations in your Cloudera Operational Database environment.

You must be logged into the Cloudera Operational Database as an ODAdmin.

  1. Log in to the Cloudera Operational Database web interface as an ODAdmin.
  2. Find the database for which you want to collect the diagnostic bundle and click > Collect Diagnostic Bundle.
    The options for generating the diagnostic bundles are displayed as shown in the following image:


  3. Select the time range for which you want to download the diagnostic bundle.
  4. Select the destination where you want to collect the diagnostic bundle.
    • Download: You can download a diagnostic bundle to your local computer.
    • Upload: You can upload a diagnostic bundle directly to the Cloudera support incident portal. You need to specify the support case number while uploading it.


  5. Click Collect.
    The following message is displayed:

    “Collection of Diagnostic Bundle for <db_name> initiated. Please go to details page for more information.”

  6. Go to Databases and select the database for which you are collecting the diagnostic data.
  7. Go to the Diagnostic Bundles tab on the database details page.
    The jobs that have been triggered for generating the diagnostic bundles are displayed, as shown in the following image:


  8. Click on the link next to the Result to download the diagnostic bundle to your computer.
The Diagnostic Bundles tab shows the link to download the diagnostic data.