Get Help

If you need help with Cloudbreak, you have two options:

Option Description
Hortonworks Community Connection This is free optional support via Hortonworks Community Connection (HCC).
Hortonworks Flex Support Subscription This is paid Hortonworks enterprise support.


You can register for optional free community support at Hortonworks Community Connection where you can browse articles and previously answered questions, and ask questions of your own. When posting questions related to Cloudbreak, make sure to use the "Cloudbreak" tag.

Flex Subscription

You can optionally use your existing Hortonworks Flex subscription(s) to cover the Cloudbreak node and clusters managed by it.

You must have an existing SmartSense ID and a Flex subscription. For general information about the Hortonworks Flex Support Subscription, visit the Hortonworks Support page at

The general steps are:

  1. Configure Smart Sense in your Profile file.
  2. Register your Flex subscription in the Cloudbreak web UI. You can register and manage multiple Flex subscriptions. For example, you can choose to use your Flex subscription to cover the Cloudbreak node.
  3. When creating a cluster, in the General Configuration > Flex Subscription, you can select the Flex subscription that you want to use for the cluster.

Configuring SmartSense

To configure SmartSense in Cloudbreak, enable SmartSense and add your SmartSense ID to the Profile by adding the following variables:


For example:

export CB_SMARTSENSE_ID=A-00000000-C-00000000

You can do this in one of the two ways:

Register and Manage Flex Subscriptions

Once you log in to the Cloudbreak web UI, you can manage your Flex subscriptions from the Settings page > Flex Subscriptions:

You can:

Use Flex Subscription for a Cluster

When creating a cluster, on the General Configuration page you can select the Flex subscription that you want to use for the cluster:

Use Flex Subscription for Cloudbreak Node

To use a Flex subscription for Cloudbreak node, on the Settings page, in the Flex Subscriptions section, check the "Use for controller option" for the selected Flex ID.

More Cloudbreak Resources

Check out the following documentation to learn more:

Resource Description
Hortonworks documentation

During cluster create process, Cloudbreak automatically installs Ambari and sets up a cluster for you. After this deployment is complete, refer to the Ambari documentation and HDP documentation for help.

Hortonworks tutorials Use Hortonworks tutorials to get started with Apache Spark, Apache Hive, Apache Zeppelin, and more.
Apache documentation

In addition to Hortonworks documentation, refer to the Apache Software Foundation documentation to get information on specific Hadoop services.

Ambari blueprintsLearn about Ambari blueprints. Ambari blueprints are a declarative definition of a Hadoop cluster that Ambari can use to create Hadoop clusters.
Cloudbreak projectVisit the Hortonworks website to see Cloudbreak-related news and updates.
Apache Ambari projectLearn about the Apache Ambari project. Apache Ambari is an operational platform for provisioning, managing, and monitoring Apache Hadoop clusters. Ambari exposes a robust set of REST APIs and a rich web interface for cluster management.