SmartSense Administration Guide
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Uploading Support Case Bundles to Hortonworks Support

Credentials and connectivity details for uploading SupportCase Troubleshooting bundles contain upload credentials that are only available to Hortonworks Support customers. Clicking on the following link will take you to the Hortonworks Support Portal Knowledge Base article that contains specific details on connecting to and uploading bundles to Hortonworks. To view this article, you must have a valid Hortonworks Support Portal login credential:

Once the bundle has been uploaded, please update the support case with the filename of the bundle that was uploaded.