Before
logging a support case, collect as much information
about your issue as possible, as detailed below:
- If possible, gather a diagnostic bundle.
- Note specific details about the issue, including these:
- Is this a new install, or did you upgrade a working cluster? For upgrades, identify
release numbers ("trying to upgrade from Cloudera Manager 5.7.0 to Cloudera Manager
6.0.0," for example).
- Is this a production deployment, development environment, or sandbox
environment?
- Note the severity of the impact and whether it is causing a production outage.
- Capture error messages (screenshots, command-line capture, and so on) and attach to
the case.
- Note the commands executed and the results, captured to a file if possible.
- Itemize all changes made to your cluster configuration after the issue arose
(possibly, as attempts to resolve the issue).
The following are some additional details to
gather when contacting support:
