Before
logging a support case, collect as much information
about your issue as possible, as detailed below:
- If possible, gather a diagnostic bundle.
- Note specific details about the issue, including these:
- Is this a new install, or did you upgrade a working cluster? For
upgrades, identify release numbers ("trying to upgrade from
Cloudera Manager 5.7.0 to Cloudera Manager 6.0.0," for
example).
- Is this a production deployment, development environment, or
sandbox environment?
- Note the severity of the impact and whether it is causing a
production outage.
- Capture error messages (screenshots, command-line capture, and
so on) and attach to the case.
- Note the commands executed and the results, captured to a file
if possible.
- Itemize all changes made to your cluster configuration after the
issue arose (possibly, as attempts to resolve the issue).
The following are some additional details to
gather when contacting support:
