Viewing agent details in CEM

Learn how to check individual agent details, monitor alerts, view configurations, check status, and track the history of triggered commands.

To access the specifics of an agent, click the View Agent Details icon () in the right end of the agent’s row. A dialog appears with the Metrics tab as the initial tab, as shown in the following image:

Metrics tab

In the Information panel, you get a general overview of the agent's status, deployed flow version, and other useful device information. You can access the agent class details or the designer of the corresponding agent class by clicking the respective element.

The Repositories panel provides usage details of the repositories of the selected agent (where applicable).

The Connection Queues panel displays all connections used in a given agent accompanied by its metrics.

Alerts tab

The Alerts tab display alerts from the past hours. For example, you can monitor if there was no heartbeat from the agent for a specific time, or when it became available again. To view all alerts, click the View all alerts link.

Commands tab

In the Commands tab, you can check the last 20 commands sent to the agent along with their statuses. You can customize the number of displayed items using the efm.agentManager.commands.displayLimit property in the file.

The details view may vary depending on the type of the command. For example, for Configuration Edit, you can check the affected property name, as shown in the following image:

If no update was required on the agent and the given agent had the new value already, you can see the The execution of the command was not required as the agent was already in the desired state. message, as shown in the following image:

For debug requests, you are prompted with a Download Logs button to download the debug bundle retrieved from the agent, as shown in the following image:

Configuration tab

In the Configuration tab, you can review the property configuration of an agent, provided the selected agent supports this functionality. Properties displayed can be filtered by both name and value.

CEM also supports editing properties at agent class level. For more information, see Monitoring deployments in CEM.

Debug Agent button

The debug command functionality allows you to collect debug information from agents using the C2 protocol. For more information, see Debugging agent in CEM.