Troubleshooting issues in CDW Private Cloud

Get help and resources for troubleshooting issues in Cloudera Data Warehouse (CDW) on Private Cloud.

note

The timestamp in the filenames of the files inside a diagnostic bundle is as per the time zone configured in Cloudera Manager. However, if you directly list the files in HDFS, the timestamp in the filenames is as per UTC, but the file contents are as per the time zone configured in Cloudera Manager.

Locating Cloudera Data Warehouse Private Cloud logs
Learn how you can access logs for Cloudera Data Warehouse (CDW) Private Cloud.
Downloading Hive diagnostic bundles in Data Warehouse Private Cloud
You can download diagnostic bundles for troubleshooting a Hive Virtual Warehouse in Cloudera Data Warehouse (CDW) Private Cloud. The diagnostic bundles contain log files for the sidecar containers that support Hive components and for the components themselves. These diagnostic bundles are stored on HDFS in the form of ZIP files.
Generating and downloading diagnostic bundles
Cloudera Data Warehouse (CDW) collects diagnostic data on workload logs, such as Impala Coordinator, Statefulset, CatalogD logs and stores it in the tmp directory on HDFS. You can download the logs using the Hue File Browser from the base cluster.
Impala queries fail
Debugging Impala Virtual Warehouses
You can use the Catalog Web UI, Coordinator Web UI, and the StateStore Web UI to debug Impala Virtual Warehouses in Cloudera Data Warehouse (CDW).
Resolving Kerberos authentication failure