Cloudera Docs

Disabling Expedited Support

Describes how to disable the Cloudera Support temporary read-only access to your environment's workload diagnostic information that is collected by Telemetry Publisher for Cloudera Observability.

By default, the Expedited Support feature is enabled. Learn how to disable read-only access to your workload diagnostic information by Cloudera Support when troubleshooting help is no longer required.

Expedited Support grants read-only troubleshooting access to your Cloudera Support team. It provides access to the same details and information that was sent by Telemetry Publisher to Cloudera Observability. Expedited Support enables the Cloudera Support team member who is assisting you with a support case the ability to review any workload related issues without requiring you to collect and send the workload details. This results in a direct and accelerated troubleshooting experience.

These steps assume that you have been assigned by your administrator the Cluster Admin access role (ObservabilityClusterAdmin).

  1. Verify that you are logged in to the Cloudera Observability web UI.
    1. In a supported browser, log into the Cloudera Data Platform (CDP).
      The CDP Public Cloud web interface landing page opens.
    2. From the Your Enterprise Data Cloud landing page, select the Observability tile.
      The Cloudera Observability landing page opens.
  2. In the Clusters page locate the cluster whose diagnostic data requires troubleshooting help from Cloudera Support.
  3. From the cluster's Actions list (ellipsis icon), select Disable Expedited Support.

    A Cloudera Observability Expedited Support Disabled notification email is sent to the user who initiated the Expedited Support action. The email which confirms the access condition, lists the cluster affected by the action, and provides a date and time for when the action was initiated.