Describes how to disable the Cloudera Support temporary read-only access to your
environment's workload diagnostic information that is collected by Telemetry Publisher for
Cloudera Observability.
By default, the Expedited Support feature is enabled. Learn how to disable
read-only access to your workload diagnostic information by Cloudera Support when
troubleshooting help is no longer required.
Expedited Support grants read-only troubleshooting access to your Cloudera Support
team. It provides access to the same details and information that was sent by
Telemetry Publisher to Cloudera Observability. Expedited Support enables the
Cloudera Support team member who is assisting you with a support case the ability to
review any workload related issues without requiring you to collect and send the
workload details. This results in a direct and accelerated troubleshooting
experience.
These steps assume that you have been assigned by your administrator the
Cluster Admin access role
(ObservabilityClusterAdmin).
Verify that you are logged in to the Cloudera Observability web UI.
In a supported browser, log into the Cloudera Data Platform
(CDP).
The CDP Cloud web interface landing page opens.
From the Your Enterprise Data Cloud landing
page, select the Observability tile.
The Cloudera Observability landing page opens.
From the Cloudera ObservabilityEnvironments page, locate the environment whose diagnostic
data no longer requires troubleshooting help from Cloudera Support.
From the environment's Actions list (ellipsis icon),
select Disable Expedited Support.
A Cloudera Observability Expedited Support Disabled notification email is
sent to the user who initiated the Expedited Support
action. The email which confirms the disablement condition, lists the
cluster affected by the action, and provides a date and time for when the
action was initiated.