Reenabling Expedited Support
Describes how to grant Cloudera Support temporary read-only access to your environment's workload diagnostic information that is collected by Telemetry Publisher for Cloudera Observability.
By default, the Expedited Support feature is enabled. Learn how to re-enable read-only access to your workload diagnostic information by Cloudera Support when troubleshooting help is required after disabling.
These steps assume that you have been assigned the Cluster Admin access role (ObservabilityClusterAdmin) by your administrator.
Verify that you are logged in to the Cloudera Observability web UI.
In a supported browser, log into the Cloudera Data Platform
The CDP Public Cloud web interface landing page opens.
From the Your Enterprise Data Cloud landing
page, select the Observability tile.
The Cloudera Observability landing page opens.
- In a supported browser, log into the Cloudera Data Platform (CDP).
From the Cloudera Observability
Environments page, locate the environment whose diagnostic
data requires troubleshooting help from Cloudera Support
From the environment's Actions list (ellipsis icon),
select Enable Expedited Support.
The Enable Expedited Support confirmation message opens.
- Optional: In the Additional Note field, enter a comment that uniquely describes why access is granted. For example, enter the Cloudera Support ticket number with a brief description of the problem.
A Cloudera Observability Expedited Support Enabled notification email is sent to the user who initiated the Expedited Support action. The email confirms the access condition, lists the cluster affected by the action, and provides a date and time for when the action was initiated.