Frequently Asked Questions (FAQs)

Does CDSW-on-HDP require a license key?

Cloudera Data Science Workbench is fully functional during a 60-day, non-renewable trial period. The trial period starts when you create your first user. When the 60-day period ends, functionality will be limited. You will not be able to create any new projects or schedule any more workloads.

At this point, you must obtain a Cloudera Enterprise license and upload it to Cloudera Data Science Workbench. Cloudera Data Science Workbench will then go back to being fully functional.

How do I file a support case for CDSW-on-HDP?

If you have encountered an issue, you can create a support ticket in the Cloudera Support portal.

Before you log a support ticket, run the following command on the master host to create a tarball with diagnostic information for your Cloudera Data Science Workbench installation. Attach the resulting bundle to the support case you create.
cdsw logs

You can also use SmartSense to collect diagnostic data and cluster metrics from Ambari.