Troubleshooting HuePDF version

Username or password is incorrect while accessing Hue through Knox

If an error such as “The username or password you entered is incorrect” appears when you try to log in to Hue using the Knox UI, then you can verify your credentials by logging in to the Knox Gateway using the command-line interface.

Figure 1. Knox Gateway UI: Incorrect username or password


  1. Open a terminal session.
  2. SSH into the Knox Gateway host by entering the following command: 
    ssh [***KNOX-USERNAME***]@[***KNOX-HOST***].[***DOMAIN***].site
    Replace [***KNOX-HOST***].[***DOMAIN***].site with the Fully-Qualified Domain Name (FQDN) of your Knox Gateway host.
    For example:
    ssh john@abc-1.example.com
  3. Enter the password that you used on the Knox Gateway web UI.
    If you are able to log in using these credentials, then you should be able to log into the Knox Gateway UI.