Troubleshooting Upgrades

"Access denied" in install or update wizard

"Access denied" in install or update wizard during database configuration for Activity Monitor or Reports Manager.

Possible Reasons

Hostname mapping or permissions are not set up correctly.

Possible Solutions

  • For hostname configuration, see Configure Network Names.
  • For permissions, make sure the values you enter into the wizard match those you used when you configured the databases. The value you enter into the wizard as the database hostname must match the value you entered for the hostname (if any) when you configured the database.

    For example, if you had entered the following when you created the database

    grant all on activity_monitor.* TO 'amon_user'@'' IDENTIFIED BY 'amon_password';

    the value you enter here for the database hostname must be If you did not specify a host, or used a wildcard to allow access from any host, you can enter either the fully qualified domain name (FQDN), or localhost. For example, if you entered

    grant all on activity_monitor.* TO 'amon_user'@'%' IDENTIFIED BY 'amon_password';

    the value you enter for the database hostname can be either the FQDN or localhost.

Cluster hosts do not appear

Some cluster hosts do not appear when you click Find Hosts in install or update wizard.

Possible Reasons

You might have network connectivity problems.

Possible Solutions

  • Make sure all cluster hosts have SSH port 22 open.
  • Check other common causes of loss of connectivity such as firewalls and interference from SELinux.

Cannot start services after upgrade

You have upgraded the Cloudera Manager Server, but now cannot start services.

Possible Reasons

You might have mismatched versions of the Cloudera Manager Server and Agents.

Possible Solutions

Make sure you have upgraded the Cloudera Manager Agents on all hosts. (The previous version of the Agents will heartbeat with the new version of the Server, but you cannot start HDFS and MapReduce with this combination.)

HDFS DataNodes fail to start

After upgrading, HDFS DataNodes fail to start with exception:

Exception in secureMainjava.lang.RuntimeException: Cannot start datanode because the configured max locked memory size (dfs.datanode.max.locked.memory) of 4294967296 bytes is more than the datanode's available RLIMIT_MEMLOCK ulimit of 65536 bytes.

Possible Reasons

HDFS caching, which is enabled by default in CDH 5 and higher, requires new memlock functionality from Cloudera Manager Agents.

Possible Solutions

Do the following:

  1. Stop all CDH and managed services.
  2. On all hosts with Cloudera Manager Agents, hard-restart the Agents. Before performing this step, ensure you understand the semantics of the hard_restart command by reading Cloudera Manager Agents.
    RHEL 7, SLES 12, Ubuntu 18.04 and higher
    sudo systemctl stop supervisord
    sudo systemctl start cloudera-scm-agent
    RHEL 5 or 6, SLES 11, Debian 6 or 7, Ubuntu 12.04 or 14.04
    sudo service cloudera-scm-agent hard_restart
  3. Start all services.

Cloudera services fail to start

Cloudera services fail to start.

Possible Reasons

Java might not be installed or might be installed at a custom location.

Host Inspector Fails

If you see the following message in the Host Inspector:

There are mismatched versions across the system, which will cause failures. See below for details on which hosts are running what versions of components.

When looking at the results, some hosts report Supervisord vX.X.X, while others report X.X.X-cmY.Y.Y (where X and Y are version numbers). During the upgrade, an old file on the hosts may cause the Host Inspector to indicate mismatched Supervisord versions.

This issue occurs because these hosts have a file on them at /var/run/cloudera-scm-agent/supervisor/__STARTING_CM_VERSION__ that contains a string for the older version of Cloudera Manager.

To resolve this issue:
  1. Remove or rename the /var/run/cloudera-scm-agent/supervisor/__STARTING_CM_VERSION__ file
  2. Perform a hard restart of the agents:
    sudo systemctl stop cloudera-scm-supervisord.service
    sudo systemctl start cloudera-scm-agent
  3. Run the Host inspector again. It should pass without the warning.